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jwmann  -  In: Appliances
TiffanyGarcia  -  In: Customer Service

Recent Activity

  1. jwmann
    jwmann
    this post is based soley on my failure to get any help from sears on a side by side kenmore refridge...
  2. TiffanyGarcia
    Customer Service Complaint
    I have had the worst possible service with Sears. I purchased a mattress less than 2 years ago, it w...
  3. knelson187
    How do I submit a complaint about the protection warranty department/ process?

    I have a Kenmore HE which is covered under a extended protection warranty.  It developed problems...

  4. joewdickerson3
    I want to file a complaint against the online store as well as a particular manager
    Hello, I want to complain about the very UNPROFESSIONAL way you guys handle shipping and returns fro...
  5. joelrothschild
    Military Discount
    I've seen posts that say there is a 10% discount on tools, but your post says there isa 20% disc...
  6. jazzmoe69
    I would like to actually talk to someone who can get me answers on a washing machine that literally had the top blow off during a cycle.
    My wife bought a Kenmore Elite washer in Nov 2010 and up to alt Sunday, it worked well.  She loaded ...
  7. Paddymc
    How to test ice maker for model 106.51143112?
    It is not making ice, unless I manually add water to the ice mold, then it cycles a batch, but won&#...
  8. NICOLEVERDUN
    complaint
    This isn't a question but feedback due to lack of response on a situation that has playout out f...
  9. grost1km
    I want to contact someone in higher authority that actually cares about their customers. Please
    I am looking to talk to someone at sears who actually cares about their customers. I am not looking ...
  10. mommy4nmae
    I would like to talk to someone from Sears that can actually resolve my issue without a run around
    I have been trying to get help from Sears for almost a month now. We purchased a product thinking th...
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LIFETIME WARRANTY ON TOOL

My husband has a speed lok drill and driver set that was bought awhile ago. Took it to our local sears store in Appleton, WI. The clerk would not replace the  piece that was broke, and the manager Michelle S. refused also. Called customer service and was told it is covered under warranty. The store still refuses. I want to know how I can escalate this problem?
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10
points

Today I received a check to cover the cost of the 2011 Kenmore Elite Electric Built-In Oven Model 790-4809-3000 with shelves that fell off the walls and the repairs were not acceptable. I applauded Sears for "doing the right thing".

Today I received a check to cover the cost of the  2011 Kenmore Elite Electric Built-In Oven Model 790-4809-3000 with shelves that fell off the walls and the repairs were not acceptable.

I applauded Sears for "doing the right thing".