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Ssadok87  -  In: Appliances
RefrigeratorDrama  -  In: Appliances
Phx-Jackson  -  In: Appliances

Recent Activity

  1. Webimom
    Are the Kenmore HE frontloading washer machines made to quit working after only a year almost to the day the warranty expires ?
    Our Kenmore Elite HE front load washing machine is broken. We purchased it a year ago from Sears and...
  2. Ssadok87
    Please help!!
    Hello I have a question/complaint about my order that I made in December for a stackable washer drye...
  3. RefrigeratorDrama
    Samsung refrigerator RH29h9000sr ,where is my refrigerator
    What's up with Sears lack of customer service. It's horrible. We ordered a refrigerator onli...
  4. Phx-Jackson
    Sears Home Warranty
    I never thought a company with such a good reputation, products & services would be as bad as th...
  5. billcannady
    how can I lodge a complaint on the corporate level?
    Customer service is not resolving my issue on a timely basis. Wishing to take this to a corporate le...
  6. slo1975
    store hours
    Why on earth would you be at a mall and then NOT open the time the rest of the stores open at 10!!! ...
  7. Jeludu5377
    What do I do about a Sears store employee stealing my online pickup order?
    What do I do about a Sears store employee stealing my online pickup order?  I placed an online order...
  8. W.Springfield
    Lawn Mower - Disgusted with my Kmart/Sears experience.
    April 2016 we spent over $2K from Kmart/Sears on house warming gifts for a first time home purchase....
  9. cherylalbo
    where can I complain about trying to return an item bought online
    I purchased Adrano Espresso Leatherette Platform Bed on Feb 11.  I received it on Febuary 17th and h...
  10. peterkahan
    who do i talk to about a power washer that has never worked correctly?
    Bought  "Pressure washer #580.752870" in 6/13
    Used 2x that year, worked fine
    at end ...
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LIFETIME WARRANTY ON TOOL

My husband has a speed lok drill and driver set that was bought awhile ago. Took it to our local sears store in Appleton, WI. The clerk would not replace the  piece that was broke, and the manager Michelle S. refused also. Called customer service and was told it is covered under warranty. The store still refuses. I want to know how I can escalate this problem?
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10
points

Today I received a check to cover the cost of the 2011 Kenmore Elite Electric Built-In Oven Model 790-4809-3000 with shelves that fell off the walls and the repairs were not acceptable. I applauded Sears for "doing the right thing".

Today I received a check to cover the cost of the  2011 Kenmore Elite Electric Built-In Oven Model 790-4809-3000 with shelves that fell off the walls and the repairs were not acceptable.

I applauded Sears for "doing the right thing".