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Tknucks  -  In: Customer Service
Mebo64  -  In: Customer Service
CarynA  -  In: Appliances
maryann-1946  -  In: Announcements

Recent Activity

  1. Tknucks
    No written estimate given before service was performed! I was overcharged
    Hi. This is my first, and last time using Sears home repair service. I was not given a written estim...
  2. Mebo64
    Customer service
    Your employee Melissa at The Sears Store in Memphis, Tennessee on Shelby Drive in the optical depart...
  3. CarynA
    Worst service EVER - Someone please help me!!!
    I bought a top of the line refrigerator from Sears less than a year ago. Four weeks ago it suddenly ...
  4. maryann-1946
    closing sears&kmart stores
    I have been a customer of sears, and Kmart for many year. I rely on rhe quality in all the appliance...
  5. svespari
    WORST COMPANY EVER!!
    I purchased a refrigerator, a stove and dishwasher in September 2014.  Immediately after I had to ha...
  6. Mhost
    photo permission
    I am requesting a permission waver form for Sears Portrait Studios.
    Thank you!...
  7. cbcomstock
    file a complaint
    On 4/16 we (Roger Comstock) bought a new refrigerator, salescheck # 035469027119 and microwave #0354...
  8. Mtem
    Is Sears selling used batteries as new?
    I ordered some rechargeable cells on Sears.com for local pickup, but the store inventory was inaccur...
  9. marioromualdo
    Kenmore Elite Gas Range Model 790.75403501

    I have been a Sears customer a long time and have spent THOUSANDS of dollars there. Sears says th...

vote
10
points

Stop closing stores

You are consistently closing stores instead of trying new things to bring customers in. I live near a Kmart that will be closed in September. What I don't get is why did you update the card readers if you were closing the store. Instead of closing these stores you should reconfigure the stores and remodel them. Hold carnivals and raffles and also bring  back really good food areas that have decent food a better area for electronics. Most of the Kmart stores are cramped and disorganized don't close the stores remodel the stores and open them back up and see how these stores would fair if they were completely overhauled these stores are stuck in the 80's and 90's and it really does hurt business. Also, prices need to come down to match the competitors prices and that why not lease it is a joke no one can really get credit to get things. Layaway is good also create a better point system that would bring people in there is never any real advertisement for Kmart except at Christmas. Please reconsider closing the stores and consider remodeling them instead.
vote
10
points

Today I received a check to cover the cost of the 2011 Kenmore Elite Electric Built-In Oven Model 790-4809-3000 with shelves that fell off the walls and the repairs were not acceptable. I applauded Sears for "doing the right thing".

Today I received a check to cover the cost of the  2011 Kenmore Elite Electric Built-In Oven Model 790-4809-3000 with shelves that fell off the walls and the repairs were not acceptable.

I applauded Sears for "doing the right thing".