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RefrigeratorDrama  -  In: Appliances
Phx-Jackson  -  In: Appliances
slo1975  -  In: Miscellaneo
Jeludu5377  -  In: Customer Service

Recent Activity

  1. RefrigeratorDrama
    Samsung refrigerator RH29h9000sr ,where is my refrigerator
    What's up with Sears lack of customer service. It's horrible. We ordered a refrigerator onli...
  2. Phx-Jackson
    Sears Home Warranty
    I never thought a company with such a good reputation, products & services would be as bad as th...
  3. billcannady
    how can I lodge a complaint on the corporate level?
    Customer service is not resolving my issue on a timely basis. Wishing to take this to a corporate le...
  4. slo1975
    store hours
    Why on earth would you be at a mall and then NOT open the time the rest of the stores open at 10!!! ...
  5. Jeludu5377
    What do I do about a Sears store employee stealing my online pickup order?
    What do I do about a Sears store employee stealing my online pickup order?  I placed an online order...
  6. W.Springfield
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    April 2016 we spent over $2K from Kmart/Sears on house warming gifts for a first time home purchase....
  7. cherylalbo
    where can I complain about trying to return an item bought online
    I purchased Adrano Espresso Leatherette Platform Bed on Feb 11.  I received it on Febuary 17th and h...
  8. peterkahan
    who do i talk to about a power washer that has never worked correctly?
    Bought  "Pressure washer #580.752870" in 6/13
    Used 2x that year, worked fine
    at end ...
  9. MELONY0571 — In: All
    LIFETIME WARRANTY ON TOOL
    My husband has a speed lok drill and driver set that was bought awhile ago. Took it to our local sea...
  10. fyanek — In: All
    The way to improve online shopping at sears is not to buy from them anymore
    I bought several dresses from sears online (order # 971532082) and when i recieved them they looked ...
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10
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LIFETIME WARRANTY ON TOOL

My husband has a speed lok drill and driver set that was bought awhile ago. Took it to our local sears store in Appleton, WI. The clerk would not replace the  piece that was broke, and the manager Michelle S. refused also. Called customer service and was told it is covered under warranty. The store still refuses. I want to know how I can escalate this problem?
vote
10
points

Today I received a check to cover the cost of the 2011 Kenmore Elite Electric Built-In Oven Model 790-4809-3000 with shelves that fell off the walls and the repairs were not acceptable. I applauded Sears for "doing the right thing".

Today I received a check to cover the cost of the  2011 Kenmore Elite Electric Built-In Oven Model 790-4809-3000 with shelves that fell off the walls and the repairs were not acceptable.

I applauded Sears for "doing the right thing".