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zeldornius  -  In: Appliances
Taliasmith23  -  In: Shop Your Way Rewar
tcannon360  -  In: Appliances

Recent Activity

  1. zeldornius
    Sears 795 French door refrigerator blocked defrost line
    The defrost line on my freezer compartment is has frozen and is blocked. I've was told this was ...
  2. Taliasmith23
    Help
    I did 2 reviews for points one on 1/19 and one on 1/22 and neither have posted. I was told  by a syw...
  3. gmcox
    How can Sears sell service plans on appliances when they do not have enough technicians to actually service the appliances?
    I have an oven from Sears that is under warranty. It's less than 2 years old.  When it stopped w...
  4. tcannon360
    horrible service, horrible product
    I purchased a $1400 LG washer a little over a year ago.  It suddenly stopped turning on for no appar...
  5. kbacak18
    Kenmore Elite Fridge Icemaker
    I have model #795.71053.011.  After dumping ice the ice tray does not go back down flat.  Water refi...
  6. constancejackson06
    Reviews
    I did an review on 1/07/2016 and it stated that I would receive 5.00 in points for the review, I hav...
  7. mntantum
    How do I submit a complaint to the Office of the President for Sears Holdings about Sears.com

    Bought a Warehouse of Tiffany chandelier from Sears.com online in Sept 2012. never used it. want...

  8. sangl_business
    Where can I make complaints regarding delivery issues?

    I had enough with Sears and I will never purchase anything from them again. I had this delivery ...

  9. skquimby5
    washer and dryer not delivered
    My husband and I went into Sears on Monday and ordered a washer and dryer. we recieved a confirmatio...
  10. mrohanrn
    How do I file a formal complaint?

    Please be advised that I would like to file a formal complaint regarding the service I have rece...

vote
10
points

Write a review

In case you are wondering why no one wants to shop at sears its because your customer service is horrific.  Purchased an RCA tv plus the warranty from sears.  Began having issues with the picture coming on but had sound.  Contacted sears warranty and trouble shooted over the phone.  Customer service agent stated she was having parts shipped to my home but earliest I could get a technician was two (2) weeks out.  Called customer service 2 days prior to my scheduled appointment to notify I hadn't received parts.  The IDIOT I spoke with this time stated parts weren't ordered and I probably had the tv set to sound mode only. Given my career involves trouble shooting computers and that the first rep & I had already gone through their procedure, I'm certain that isn't the case.  Technician arrives on scheduled day recognizes there's a problem and asks did they ship the parts.  "no they didn't". So, he now has to order and I now have to wait for them to come in, contact him and arrange to TAKE TIME OFF FROM WORK for him to come back to repair.  I am done! Will NEVER shop at sears again.  Just thought you should know why your holdings are in the toilet and needing to close so many stores!
vote
20
points

Fire Sears Holding Company's customer service company

Try to find a company whose representatives don't lose long-time customers by making static sounds with their voices and hanging up on your frustrated and increasingly angry customers.