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MvparinMvparin 
Sears did a bad appliance instalation that creates a gas leak when they use old parts for instalation.they install a washer and gas dryer.  Have two handycap persons at the home.. Cant move them. The fire department shut the gas until sears fix it. Where they said they will come and is 9pm ans still eaiting for them. Main gas is off so theres no heater. Where can I write to formally send the complain as well any expense I have because of sears mistake, like ambulance transportation, facility expenses and any other due to the incompetence of sears.

Thanks
seeveristseeverist 
Our microwave's manufacture date is in 2011, so it's well beyond warranty. Went to use it today, entered the time, and hit the Start button. There's a click sound, but the microwave does not turn on. The clock counts down as if it were working, but nothing is happening. Want to see if this is worth getting repaired or if it needs to be replaced so soon.
Best Answer chosen by seeverist
SHC-FredMSHC-FredM
Thank you for your question.  From the description you give the control and door switches are likely okay.  The problem can be as simple as a fuse or it may be the transformer or magnetron both of which would not be economical to repair.  The thing is microwaves do not lend themshelves to DIY and do require a technician to check the problem.  A microwave is one of the few applainces that even when unplugged can still contail a lethal amount of voltage.  I suspect it will be cheaper to replace then unit that repair it.  I hpe this helps,
Fred M.
zeldorniuszeldornius 
The defrost line on my freezer compartment is has frozen and is blocked. I've was told this was a common and known occurence of theis model refrigerator. I cleared the ice build up becssue a repaiman couldn't come. the first repairman told me "you must have spilled somrthing". Yeah sure. I told him that i've read on on this model refrigerator and that this was an ongoing problem. That resulted in a need to schedule another appointment more than 2 weeks out. The repair is going on as I write. My concern is that this was a known problem at the time of sale. I didn't buy a 1950's refrigerator that I would need to defrost. This is an expensive refrigerator and I'm not going to continue to defrost the freezer or wait for a repairman. It's funny that the delivery after purchase wasn't a problem but scheduling service is a problem. Why isn't Sears addressing this known and continuing problem on this model?
Taliasmith23Taliasmith23 
I did 2 reviews for points one on 1/19 and one on 1/22 and neither have posted. I was told  by a syw rep you guys could help :)
gmcoxgmcox 
I have an oven from Sears that is under warranty. It's less than 2 years old.  When it stopped working, I waited 2 weeks for a service appointment. The night before the appointment, they called to reschedule. Another 2 weeks. I stayed at home all day, since the tech was supposed to come between 10 and 2.  At about 1:15, they again called to reschedule.  They set up another appointment in a week. The operators are trained to say the same things over and over.  They repeat that they know it's "unacceptable" and they know you're really unhappy. They're really sorry, but there's just nothing they can do about it.  The supervisor I talked to finally admitted that there is no time limit on how long they can take to get the tech out to do repairs. In reality, they don't EVER have to come. Also, you can't demand a replacement appliance unless the tech has tried to fix the problem 4 times...but if the tech never shows up, you're just stuck with a non-functioning appliance.  Even if a tech does come for the re-re-scheduled appointment, it will be over a month since I've been able to use the oven.  I guess the idea is that the customer will eventually need to use the appliance badly enough that they will find another repair service to try to fix it, which will void the warranty. Or, the customer will eventually just get tired of the whole thing and buy another appliance (from another store, if you're smart). Then, Sears is off the hook. The service plan is just a marketing gimmick. 
tcannon360tcannon360 
I purchased a $1400 LG washer a little over a year ago.  It suddenly stopped turning on for no apparent reason. I had a technician came out and attempted to put 3 seperate computer boards into the machine. He left after the 3rd attempt stating "Ill order another one and be back in a week". I took 2 days off from work. It has been 3 weeks, and now I will have to pay to take my laundry to a laundry mat.

I called customer service and spoke to manager Dennis 150652. He was no help just droning about how they needed another attempt to fix it. I have had 6 appliance warranties with sears for over 10 years. I am cancelling all the warranties. The machine should have been replaced instead of this ridiculous back and forth waste of time. I will never buy a sears product again.

Signed
VERY dissatisfied customer.
constancejackson06constancejackson06 
I did an review on 1/07/2016 and it stated that I would receive 5.00 in points for the review, I have yet to receive my points, who do I need to contact? I've already contacted shop your way rewards and they informed me to ask the question on here and someone would get in contact with me 
skquimby5skquimby5 
My husband and I went into Sears on Monday and ordered a washer and dryer. we recieved a confirmation call and were supposed to be delivered on Thursday between 12-2. I had someone at my house at 11:45,( verified by my neighbor across the street). My husband recieved a call saying they tried to deliver and no one was home. After he called the "delivery customer service " and got no where I called. Come to find out they showed up at my house at 11:30 well of course no in is there they werent supposed to be there until 12. They claim they came back at 12:15-12:17 and no one answered the door. They couldnt explain what my house looked like or that the garage door was open and my dogs were outside playing in the yard.I don't think they came back or they didn't go to the right house, I had my mom at my house until 2:45. After my first phone call I was supposed to get a call within 2 hours. No call was made. I called back and was told I would have a call back within in hour. I am at work and didn't have time to be dealing with his. At 3:30 my husband recieved a call from the delivary people saying they would be at my house in 20 minutes. First they called his number not mine and second no one was at my house and I didn't have anyone that could be there in 20 minutes. I had to once again call back and was told they couldn't deliver my stuff for another week. I canceled my order and was told I would recieve a credit in 7-10 business days. I wanted a call from a manager and an email stating I was getting my money back and how much. No one can give me this information and still did not recieve any calls. I had to call again the next day to try and get this resolved. I spoke with the store Manager and was told there wasn't anything they could and couldn't verify my refund amount. I will never buy anything from sears again no matter the deal I could get. Sad part is I just recently bought a refrigerator from them also but picked it up myself with no issues.
kbacak18kbacak18 
I have model #795.71053.011.  After dumping ice the ice tray does not go back down flat.  Water refills and pours out because the tray is tilted.  The water pours into the bin of ice causing a giant ice block and preventing any ice from coming out of the dispenser.  I had a tech come out last week.  He ordered a new ice maker (receipt says Motor AC 46 795 EAU60783802)  I got a call today saying you no longer carry this ice maker in any of your warehouses and they can't fix my ice maker.  My fridge is only 4 years old!  What can be done about this??
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