I have a new Kenmore model# 23102 delivered on Dec1, 2014. Jan 2015 it was leaking oil. I asked for a new washer was told a service tech has to look at it first. It took 4 weeks to get an appointment which was on Feb 28, 2015 just to be told that the gear case was cracked. I had to wait for the part and belt to come in and couldn't get another appointment until April 9 th. I had to take time off work. The machine got worse and it didn't wash. Called again and asked for a new macchine and told no. Sent a tech out today and I had to take time off again from work. . He said it look like the gear case was cracked again. He was going to order a part but said maybe it's the calibration. He said that if it didn't work to call back. He wasn't gone 5 mins and oil was leaking on my floor and the machine will not come on. They was trying to get him to cone back. The machine was not working when he left. I was told that the tech was coming back at 2:45 and he didn't and was told he was on his way at 4:40 and he never showed up. I was told that they want to reschedule another appointment. I want a new machine because this one is a lemon or I want picked up and credited. I have not been able to use it since I got it brand new. I have not been able to wash. I am frustrated and I am dissatisfied with the service I got. I have spent over 10 hours today trying to get help and was refused to speak to a supervisor. Customer satisfaction is everything to businesses.
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