We have a Sears water heater. The thermo coupler went out and we had a technician out to repair it on the 15th. We had already had someone look at it so we new what the problem was and Sears service was told about it when the appointment was made. When the technician came out on the 15th. He was unable to fix the problem as there is another part that is needed when replacing the thermo coupler. He told us that they were not allowed to keep that particular part on the truck and that is would have to be ordered. The techncial ordered the part and set up an appointment for today (4/21) to come repair it. At this point that part has not arrived and without it he won't be able to repair the water heater. This is absolutely unbelievable. I will never purchase anything from Sears again.
The weather has been pretty awful in the Chicago area the last few weeks, so we have not been able to get our seedlings in the ground. They are looking good under a heat lamp in the basement, but we are still waiting to plant. Hopefully in the next couple of weeks!
I own a business in Greece that installs garage doors. A customer of mine bought the garage door opener Craftsman Model 139.53930DM and asked from me to install it. When we finished the installation step 12 as it is described in the user manual, the opener does the following: it moves towards the down direction for around 15 cm and then turns back for no obvious reason and then stops. The door is not unbalanced (it moves with no difficulty during the manual operation) and we have checked the adjustment step 2 (adjust the force) but the problem insists. What could be the solution to this problem?
We are decades long and loyal customers who have spent tens of thousands of dollars through purchases and interest on credit cards with Sears and now feel abandoned after we purchased the Sears Whole Home Warranty and being denied of a claim to repair our AC unit due to a dirty filter. The Goodman brand is known for these types of failure as mentioned by the technician not to mention the class action lawsuit against them for that very reason that is available on the net. The responding technician from Climanergy who apparently was servicing a work order from Cross Country Home Services performed no other test to diagnose the reason for failure. I have documented feedback from various AC companies that it would be hard pressed, if not impossible, to blame the compressor failure on a dirty filter. They further stated that acid corrosion, electrical problems and many other things could have caused the failure and that these home warranty services use these tactics to deny claims.
As a long standing Sears customer who has paid my dues on the years with sears beginning with my dad who also had an account beginning in the sixties I deserve better. And before I began a borrage of events by engaging social, consumer, news and governmental entities about how I was treated by Sears through Cross Country/HMS Home Services I felt an obligation to inform Sears of this fact given my and my family's enduring relationship with Sears products and services. I am also seeking legal advice from my attorney as well.
What I want is for someone with authority at Sears to review my case (#79344063) with CCHS and consider my strong business relationship and overturn my claim denial and hold CCHS responsible for not treating me as a loyal and tenured customer as opposed to a newby home warranty customer since December when I subscribed to the Whole House program. I feel like we deserve that from our family's investment in this company over the decades.
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