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petsusanpetsusan 
SO THIS IS THE WAY YOU CONTACT THE HEAD OF SEARS?? CALL ME AT 714 538-8859.  i AM GOING TO RETURN THIS REFRIDGER TO SOUTH COAST PLAZA AND DEMAND A CREDIT FOR ANOTHER ONE.  2 OF US CANNOT OPEN THE FRENCH DOOR, IT IS TOO HARD FOR PEOPLE WITH ARTHRITIS.  cASE NUMBER 3336295.  SUSAN PETERS
davidvdunndavidvdunn 
I recently purchased a Sears Micro Wave/Convection double oven and had contacted Sears Service to install it. When we purchased the unit, I also bought a 3 year warranty.   My personal account was charged $150.00 for the installation.  That never occurred because we cancelled the installation and did it ourselves.  We cancelled weeks before the scheduled service date.

I have now been promised a refund three (3) times by Installation Services - each time told 'yes, you will get a full refund in 7-10 days'....but still do not have a credit. I am fed up.  This is a waste of my time and energy.   The charge is now over a month old and I have had no recourse but to protest the charge to my credit card company.  While this may seem small, it demonstrates my complete lack of confidence in Sears.  I am petrified that the $300 warranty purchase will result in the same treatment.  I am, sorry to say,  holding off from purchasing anything until this is resolved and i have told a large circle of friends to be wary of dealing with Sears. 
Roe BuckRoe Buck 
This week is a Saver Days week, and I've already received several emails about it. All of them have the same link to a digital catalog that has the Club pricing, and the only mention of availability states "OVER 1,000 CRAFTSMAN ITEMS IN-STORE AND ONLINE!".

When I pointed out that some of the Club sale prices in that digitial catalog do not match the Club sale prices on the Sears/Craftsman websites, a chat agent told me that Saver Days prices are for in-store only.

I spoke with his supervisor, who said that in general all advertised sale & promotions are for in-store only.
Jamie00716Jamie00716 
Hello I need help again getting points for my reviews done since the last time I reached out on here which I beleive was last year some time. I have done at least 7 or more various reviews since then,  making sure I was clicking through the email to leave the review, and I have only received points for 1 review. I have reached out to SYW who told me to email sweeps@searshc.com. Sweeps responded to email info@shopyourwayrewards.com and they responded they can't help either and to come here again. I guess I should just stop leaving reviews because it becomes such a hassle to get credit, but I like to leave them as I rely heavily on reviews when making purchases myself. I think it is great to get rewarded for taking the time to leave an honest and thorough review, unfortunately there is not any available support for the reviews except for here. I have gotten great help here before, just feel bad for having to make my issues public each time. Thank you kindly.
theresearcher2010theresearcher2010 
I have spent well over 10 hours on the phone trying to find solutions, and I'm done speaking with people who do not care or know enough about their job! My time is also valuable, and one would think that the money I've spent in a faltering store would be appreciated. This is supposed to be a business, not a bunch of pathetic employees lacking in skills. I can surely understand why so very many stores are closing. It's a sad shame!!
Who can I speak to that will actually help?
Thank you for your time.
Sueb71361Sueb71361 
We have a Sears water heater. The thermo coupler went out and we had a technician out to repair it on the 15th. We had already had someone look at it so we new what the problem was and Sears service was told about it when the appointment was made. When the technician came out on the 15th. He was unable to fix the problem as there is another part that is needed when replacing the thermo coupler. He told us that they were not allowed to keep that particular part on the truck and that is would have to be ordered. The techncial ordered the part and set up an appointment for today (4/21) to come repair it. At this point that part has not arrived and without it he won't be able to repair the water heater. This is absolutely unbelievable. I will never purchase anything from Sears again.
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