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jameskuhnertjameskuhnert 
UNBELIEVABLE! How many people are going to have the same issue before SEARS man's up and does the right thing. OVEN RACKS SHOULD BE MADE TO STAY ON THIER TRACKS AND NOT FALL DOWN. This is obviously a design flaw or manufacturing defect. There is no logic that could convince me that it is normal (or my resoponsibility). 

SEARS responds the same way to all the compliants on this message board. GOOD LUCK with that phone number. I called THAT number. I spent two of the most frustrating hours on Friday (April 24, 2015) trying to get someone who would make a formal compliant or even offer some guidance. ALL I got was the same answer, "sorry this range is out of warranty."

This is unacceptable. This is dangerous.
avinashalapuriaavinashalapuria 
Hi Customer Care Officer
I am struggling for refund on following orders. Reason for refund: either item was cancelled due to unavailbility or returned as damaged or post order discount.
Here are the list of order - items -> refund amounts:
808526112 - Essential Home Grayson 6 Drawer Chest -> 7.27    
810392159 - Itala Espresso Leatherette Platform Bed - Queen Size -> $35.16
810241232 - Disney Toddler Boy's Cars Athletic Shoe - Grey/Blue -> 10.91
814160617 - Espresso Pub Back Sofa -> $142.5

Following your customer care team from last few weeks. Lots of back and forth emails but no solution. Requesting you to please refund my money asap.

Regards
Avinash


 
FrustratedDadOfOneFrustratedDadOfOne 
We have been through the complete process - Kenmore Elite dishwasher leaked due to faulty motor, water damage and ultimately mold, monumentally terrible customer service from Sears, and a complete lack of compassion or professionalism as we tried to get the damage fixed. Entire case deflected to Whirlpool...had to claim over $50k in damages through our own insurance.

The sick part of this is that we begged your service department to help and we were treated like garbage. I clearly explained to multiple people that we had an 8-year old daughter with a severe autoimmune disorder and I never even received a "sorry". All we wanted was some guidance from Sears...all we received was lies and horrific customer care.

The case is closed and even through we claimed most of it through insurance, we are out thousands of dollars that will never be recovered. Our two labs have ongoing respiratory issues and we were displaced for over a month.

i wrote multiple letters pleading for some help as we try replace some of the items that ended up being damaged through the process, but all requests have been deflected to Whirlpool. THERE IS NOTHING THEY CAN DO...you are our only hope!

i can see why Sears is failing. You have let us down as customers and you have let us down as Americans.

 
navu.purbanavu.purba 
Hey Sears Team

I do not know if this is roght forum to discuss about problem with my first Shopbolt order. I was actually excited that this is a fresh concept and would make Sears in my good books but to be very frank your issues continue here as well. 

Here is email i sent to Shopbolt id and never got response: -

Hey Shopbolt,
I just wanted to share my experience with you. It has been worst one. I was happy that there is a good concept Sears has come up with but to surprise Sears will always be same. My order was processed for Store pick up and got email as expected. But name on order was not what it should have had. Sears rep was not ready to hand over item even i had ID proof coz name was not matching. Could you please advise why my name was not there on the order and monitor displayed for order status while store pick up. 5 Dollar item costed me 30 minutes wait before someone matched Sales order and handed over item. Please fix your system 


Hope you can help me here..
 
SatinrichuSatinrichu 
Hello Sears,

I am not sure how many mkstakes will you make when sending order to Customer. Even your Customer rep during Pick up were surprised and literally laughing. He was not able to scan item as item code was different on receipt/ what was ordered and what was received.

I ordered 3T for my toddler and received 24 month Tee which is no where mentioned. Do you check order before shipping? Why such mistakes are made and i ended up just visiting yout store for 24 month item which is of no use
jcee519jcee519 
I purchased a home with a Craftsman garage door opener. One of the  remotes do not work and we dont know the code to the keypad. Can I reset the code to the keypad and replace the remote? If so, how?
petsusanpetsusan 
SO THIS IS THE WAY YOU CONTACT THE HEAD OF SEARS?? CALL ME AT *** ***-****.  i AM GOING TO RETURN THIS REFRIDGER TO SOUTH COAST PLAZA AND DEMAND A CREDIT FOR ANOTHER ONE.  2 OF US CANNOT OPEN THE FRENCH DOOR, IT IS TOO HARD FOR PEOPLE WITH ARTHRITIS.  cASE NUMBER 3336295.  SUSAN P.
davidvdunndavidvdunn 
I recently purchased a Sears Micro Wave/Convection double oven and had contacted Sears Service to install it. When we purchased the unit, I also bought a 3 year warranty.   My personal account was charged $150.00 for the installation.  That never occurred because we cancelled the installation and did it ourselves.  We cancelled weeks before the scheduled service date.

I have now been promised a refund three (3) times by Installation Services - each time told 'yes, you will get a full refund in 7-10 days'....but still do not have a credit. I am fed up.  This is a waste of my time and energy.   The charge is now over a month old and I have had no recourse but to protest the charge to my credit card company.  While this may seem small, it demonstrates my complete lack of confidence in Sears.  I am petrified that the $300 warranty purchase will result in the same treatment.  I am, sorry to say,  holding off from purchasing anything until this is resolved and i have told a large circle of friends to be wary of dealing with Sears. 
Roe BuckRoe Buck 
This week is a Saver Days week, and I've already received several emails about it. All of them have the same link to a digital catalog that has the Club pricing, and the only mention of availability states "OVER 1,000 CRAFTSMAN ITEMS IN-STORE AND ONLINE!".

When I pointed out that some of the Club sale prices in that digitial catalog do not match the Club sale prices on the Sears/Craftsman websites, a chat agent told me that Saver Days prices are for in-store only.

I spoke with his supervisor, who said that in general all advertised sale & promotions are for in-store only.
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