Got technician number 4 last Tuesday to fix the same problem we are having couple of months now (not dispencing water). He insulated some tubes inside the fridge. Still the fridge doesn't dispence water. I called Sears to initiate an exchange. They couldn't do it (because the 1st technician didn't do anything to the fridge). I schedule an other repair for 12/09. Now does any of these make sense. Why would Sears refuse to exchange the fridge and keep paying 5 technicians and the parts they ordered? I, really, have no clue.
I wanted to file a complaint as I bought a mattress set on 11/16/15 and delivery was scheduled for 11/21 and on 11/20 I got a call and due to some vendor issue it was reschedule for 11/21. On 11/21 when I called to reconfirm time I was informed that I bought an oven and delivery need to be rescheduled again. I visited Crabtree Sears Store (Raleigh NC) and talked to the sales guy (Ted). He called customer support and then lady told me that I will get delivery for sure on 11/25. However, now I got a SMS on my mobile number that my delivery is rescheduled for 12/1.
Please contact me and as soon as possible as it is very absurd as if Sears has serious issue related to supply chain and unprofessional way of doing business.
Helping my grandma. She bought over $8,400 in appliances 2 months ago. Delivery has been a nightmare. Still waiting on fridge and washer. Many calls to customer service and the delivery facility, seems nobody cares. Being given the run around by people who say they'll have someone call me back but days later and still no one has called. Delivery dates have been changed many times because of no call/no shows by the delivery people. Who can I talk to in order to get this resolved?
Hi gme76! Please view response that we have received by one of our Experts in regards to your inquiry.
"The two switches in the freezer section control the lights and controls the ice maker. When the door is opened, one switch turns the light on while the other turns off the ice maker while the door is open. I hope this helps!"
Please let us know if you have further questions or concerns.
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