1 week ago a Sears technician was unable to order a walking belt for my treadmill. He found me the part # and had me order it. I was told if I made the installation appointment within 30 days, the diagnostic fee would be applied to the installation. When trying to make the appointment I'm told that I declined repairs & will only have 50% of the diagnostic fee applied. I never declined this repair and I was doing as instructed by the Sears technician. Can anyone help?
I contacted Sears for a dishwasher repair. My appointment window was between 1-5 p.m. The technician called at 6:30 p.m. to tell me he wouldn't be out, so I wasted a half a vacation day. The following week another technician came and said it would be $212 to repair my dishwasher. He told me the part would be delivered to my home and that I could request him as the repairman to fix it, so I wouldn't get the original technician who had stood me up. I called and requested him, the part arrived, I took another half a vacation day. A different technician showed up. He told me the part I received was broken, but he had the same part on his truck. He installed the part, said it was fixed and left. I ran the dishwasher - same problem, no water. Called Sears immediately to ask for the tech to come back. They said he couldn't come back that day, I would have to take another day off. Take another day off, technician comes back, seems like he doesn't know what he's doing, calls his supervisor, finds out that the part he got off his truck was not the same as what what delivered to my house, and now it was going to be an additional $229 for another part because of the mistake, but maybe he could waive the service call fee to come back. These costs together would be more than I paid for the dishwasher. He gave me the number for customer service. I contacted customer service, they emailed me and told me they had no record of me paying anything. After holding forever, they locate my $212 payment and tell me they will only refund me $65 for the service call. I tell them they can have the incorrect part they put into my dishwasher back, I would like a full refund as the dishwasher still doesn't work, and I feel they have further damaged it by installing an incorrect part. The "gentleman" I am speaking with gets nasty and tells me that's all I'm going to get, take it or leave it. I ask to speak to a supervisor, he said they are all supervisors. I can't believe a large company such as Sears has such poor customer service, doesn't stand behind their "service", and are willing to lose a lifelong customer (who needs to buy a new dishwasher).
I dropped off my vacuum more than a month ago for annual maintenance and repair under a master protection plan. The receipt said it would take 10-14 days. It has been 36 days and I still do not have my vacuum back. Each week when I call, I am told it will be returned the following week. Still not at the store for pickup. 10 days ago I received 1 automated phone call telling me I could pick up my vacuum that day, and when I went to the store, there was no vacuum. I have received email surveys asking me how the repair process was, and when I try to answer the survey, I am told that I need to pick up my vacuum before completing the survey. I would LOVE to pick up my vacuum!!! Where is it???? This is so frustrating! Two years ago they lost my vacuum completely. I can't believe how Sears service has fallen - they used to be a great company.
You will be charged $69.99 for home delivery of appliance if you buy at a retail store in Seattle even though free delivery is promoted online. Could have bought it on my iPhone while chatting with salesperson and saved $70.
I ordered my headphones from Kmart site on 2/2/2016. I wanted to pick them from store so I had a chat conversation with the representative. He DID confirmed that my item is available in the store from where I wanted to pick it up. He asked me if I wanted to place the order myself or I want him to place it for me. I told him that I'll place the order. 2 hours after placing my order, I received an email saying that my order has been cancelled since it's not available in the store I selected. So, I called customer support and spoke with a rep and her supervisor but they were not helpful. I tried a chat and she told me to ship it home. I did that and I SELECTED 2 DAY Shipping option (Shop Your Way option) which as per the lady I should be receiving my item within 2 BUSINESS DAYS. After placing the order, I got an email on 2/2/2016 saying "WOO HOO!! WE JUST SHIPPED YOUR ORDER:" with tracking # (If you have really shipped the order, then why it's not showing on UPS site (status as per 2/10/2016), stop sending FALSE information to customers and kindly improve your services and communications). AFTER 6 DAYS, there was no update on UPS site about my order, I AGAIN had a chat with the representative and he told me he will check with the back office and will update me within 24 hours. It's been 9 DAYS now and I HAVEN'T RECEIVED MY ORDER YET......This is the worst customer service I have seen till now.....I do lot of online shopping and never faced such issues. It seems whenever one contacts Kmart, they always says what one wants to hear to feel better and hope they'll get the item on time BUT ALL THEY DO is LIE.
Please let me know if you're really going to send this item or not !!!! It was a gift for someone and wanted this item before 2/13/2016.
P.S...Based on my experience with Kmart till now, I'm not positive if my issue will be resolved on time or not !!!!
How do I contact the CEO to explain him how Sears is messed up? I refuse to talk to anyone else at this point, I do not want anyone to loose their jobs but SYSTEMS DO NOT HELP your own people.... either the CEO or the Continous Improvement Officer... your own people told me to take my business somewere else.... I WANT TO HELP YOU, I do not want to expend more time of the 300 miles I drove to fix your mistakes or to waste more time over the 12-16 hrs I already spend on the phone waiting and trying to talk to someone with some authority to fix problems
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