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gustafsonmelgustafsonmel 
I have a Kenmore Coldspot (106.51254102) and the ice maker is not producing ice. The light on the side next to the ice maker on/off switch isn't on at all, even if we close the flap and turn the main light off.
conniemcf23conniemcf23 
I'm unbelievably disgusted at the customer service I have received so far from sears. I had sears repair come out to my house in FL to repair a TV. The technical said he needed to order a part and I'd have to pay $324.05 in advance. Since I was not in the state at the time I had my mother write them a check. On 5/7/15 the technician returned with the part, but was not able to fix the TV and said the display was broke and not worth fixing and they would refund our money minus the $99 +tax diagnostic fee. No problem, so I thought. The technician proceed to refund my mothers debit card with $218.12, so I thought. The refund has never shown up on my mothers account. I have the receipt from the technician that shows the refund. I waited about a month and then called sears. This is when the real nightmare began. For the last month I have probably been on hold a total of 6 hours, been promised abt 4 times that someone will call me back in 24 hours (which nobody has) and spoke to abt 8 different people and nobody, not even the infamous managers has been able to help me get my refund. It's amazing how quickly they can take your money and how difficult it is to get it back. With the outrageous interest rates sears has on its credit card I'd be owing them a lot of interest if I didn't pay them their money. Where is my interested if this ever gets resolved? Bottom line I want my refund and I will not stop fighting until I get it. My next course of action is small claims court if someone doesn't resolve this soon. And please don't ask me to send you my case#, because I have yet to get someone to provide it to me. You should be able to look up my case with the service order# 41163497.
jenniferlynneleflerjenniferlynnelefler 
SatinrichuSatinrichu 
Brief Chat: -

Weller: I understand your concern, Satinder and to confirm, you wanted to order it from Sears?
Satinder: yes
Weller: Okay, great, let me check with my supervisor and see if we can match the Kmart price of $17.99 and help you with the order on sears.com.
Weller: Please stay online.
Satinder: ok
Weller: Satinder, as you are our valued customer, I have checked with my supervisor and we will help you with order at the price of $17.99 on Sears as an one-time exception.
Satinder: ok
Weller: Shall we proceed with the order?
Satinder: let me place an order
Weller: One moment please.
Weller: If you are placing the order, I need to do a refund of the difference amount.
Weller: The refund will be $6.30.

Satinder: Here is brief chat: -
Satinder: Satinder: I need help with item Craftsmen Programmable Digital Tire Gauge Satinder: i see it listed for 24.49 and kmart has same item at low price Satinder: i dont wanna order from kmart as pick up is 10 days down the line Weller: I will be glad to check and help you with this. Satinder: and no kmart store near by Weller: I understand your concern, Satinder and to confirm, you wanted to order it from Sears? Satinder: yes Weller: Okay, great, let me check with my supervisor and see if we can match the Kmart price of $17.99 and help you with the order on sears.com. Weller: Please stay online. Satinder: ok Weller: Satinder, as you are our valued customer, I have checked with my supervisor and we will help you with order at the price of $17.99 on Sears as an one-time exception. Satinder: ok Weller: Shall we proceed with the order? Satinder: let me place an order Weller: One moment please. Weller: If you are placing the order, I need to do a refund of the difference amount. Weller: The refund will be $6.30.
Satinder: Order # is 829104092
Price: Can I know if you are looking to price match on item 09695915000?
Satinder: Craftsmen Programmable Digital Tire Gauge
Satinder: Item # 02823020000P Model # 01-160-03
Price: Thank you!
Price: Can I have the item page link on Kmart?
Satinder: one min
Price: Sure!
Satinder: tem # 02823020000P Model # 01-160-03
Satinder: Sorry
Satinder: http://www.kmart.com/craftsman-programmable-digital-tire-gauge/p-083W036803611000P?prdNo=2&blockNo=2&blockType=G2
Price: Thank you
Price: Let me review the order
Satinder: k
Price: Satinder, I see that you have placed the order for automotive item due to which we wouldn't be able to issue the honor the price.
Price: Let me transfer the chat to the right department so that they can help you regards to the price match.
Satinder: But your colleagure might have checked it
Satinder: then only he was ready to place an order or waiting on me to share order #
Price: I apologize that our rep has provided the wrong resolution however our automotive team should be able to help you.
Price: Let me transfer the chat.
Price: Please allow me a moment

Christopher F: Thank you for choosing Sears! My name is Chris F! How may I earn your business today?
Satinder: I hope Price shared details with you before handing over chat
Satinder: correct?
Christopher F: Yes, I am reading now.
Christopher F: Did you already place this order?
Satinder: yes
Satinder: 829104092
Satinder: is order #
Christopher F: One moment
Christopher F: Sadly, I can not price match this. We do price match Kmart of course but they have it on sale.
Christopher F: We do not price match sales.
Christopher F: I can only price match the 26.99 which is more than the current price we are offering.
Satinder: what?
Satinder: Sears and Kmart is same
Satinder: I am not asking you to price match with Macys, Amazon, target and you coming up with reason that is on sale
Satinder: i am asking for price match for sister companies
Satinder: and i was told that this will be done
Satinder: i am wasting time and you are third person i am chatting with

I had to chat with three persons and all have different rule book. Please advise why Sears Support is there? To Waste customer's time or to assist?
Best Answer chosen by braedenslipknottjohnson
WendyWendy (Community) 
Welcome to the MySears Community!
In viewing the Tech Student landing page, I am not locating exclusions.If using this offer for the first time, it may mention in the enrollment email you had received.
The military discount is only offered within store locations. It is highly suggested before purchase to check with the management team at your local store if these two offers can be combined.
Thank you!
Cady_culbCady_culb 
ibhad a deliver set for July 3rd
DisappointedKimDisappointedKim 

1 of 32 of 33 of 3
If anyone has an ideas on how to make this right before I make the call to BBB
Toss them my way but really on the last straw here. Tried to get a better answer
and it has literally been the WORST experience. Will never get that time back.

Thanks for listening.

nayr24nayr24 
Hello,

I am just having the greatest luck with my washing / drying appliance! My Dryer had an issue with drying which i fixed, but now I have a problem with my washer. I am getting an F20 error code. It's completely random, sometimes it happens, some times it doesn't. I searched the web and found a few things. I cleaned out the screen for dirt/rocks. I swapped out the water inlet valve (is this thing supposed to rattle when you shake it)? I have model number 110.46742702

Thanks in advance!
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