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montrlammontrlam 
Kenmore Elite Trio refrigerator 795.79753 The "ice room" door is frozen shut. Need help in unfreezing the latch.
CathydesCathydes 
On March 14 I called to arrange for a repair on my washing machine.  After purchasing a home warranty plan, I was advised the next available appointment was March 21.  The repair person looked at my machine, went out to her truck across the street and called me from there to tell me parts would need to be ordered.  I then had to walk out to her truck and stand in the street for over 5 minutes while she processed my payment.  She made an appointment for April 1 to do the repair.

I had only received one part, so yesterday I called to see if I might have misunderstood the repair tech and only one part was to be sent.  I was advised that the second part was on backorder and would be shipped on March 31.  When I questioned if it would be here in time for my April 1 appointment, I was advised it probably would not and rescheduled to April 4.  I asked if someone could contact me to confirm the part shipped and was told I would need to call back in.  

Today I called and was told the part had not shipped as of yet and might not do so until tomorrow.  They said it could not expedited to ensure it would be here by Friday, even though it had not yet shipped, because it was not ordered as an "emergency" by the tech.  
 
I asked if it would be here in time for my April 4 appt and was told they could not guarantee it.  After over one hour on the phone and speaking to 4 different people I was advised there was nothing they could do.  If the part shipped and was delivered by Friday the repair could be done Sat, if not it would need to be rescheduled for next week.

I went with Sears because I have used them in the past and have been very satisfied.  Unfortunately I no longer am. 

 
difficult_timedifficult_time 
My recent experience with Sears repair has been the worst.  I have an LG washer that began having problems in early February.  After Sears sent out a service man, in mid February he ordered the parts that my machine required.  I also scheduled an appointment to have it fixed, the following week.  I found out a few days later that my washer was going to be covered under an LG warranty.  I contacted Sears.  They informed me that I would have to cancel my already scheduled repair, and send back the parts that were already sent to my house through Sears recovery. Upon sending back the parts, Sears sent another repair man to my house to order the same parts that were just returned to them.  The service man refused to even open up his computer during this visit for he would have to charge me another $79 fee.  While the service man was at my home he contacted someone, I'm assuming from Sears to determine how he would handle this case.  The parts were eventually ordered from the previous order form.    They arrived on Tuesday March 24th.  I contacted Sears as instructed to schedule my repair appointment.  I was informed that it would take place Friday March 27th.  When the repairman did not show up, I contacted Sears again and was told that my appointment was never scheduled for Friday but for Monday March 29th.  As I waited all day for the repairman again, I called at around 3pm to confirm that he was infact coming, the lady that I spoke to informed me that he was in route to my home and should arrive there shortly.  At 5:30 I called again and was now informed that my appointment has been rescheduled for April 8th, because I had called and cancelled this appointment. Which I did not.   I am just wondering what I have to do to get this washer fixed. I am a family of 5 who has been traveling to the laundry mat 3 times a week for almost two months.  I am very upset with this situation, and  would never recommend to anyone to purchase an appliance from Sears, for the repair department is not equipped to handle service calls, scheduling practices or repair service to their customers.  I would like someone at Sears head quarters to review these practices and try to come up with a better solution for your customers, because this is no way to treat them. 
clara.mcmahon.morganclara.mcmahon.morgan 
I have a Kenmore Elite refrigerator Model 106.51143111. Changed the water fliter & water is coming out fine after some air in the line puffed out. However, the ice maker is no longer making ice. Icemaker is definitely turned on. Ideas?
SatinrichuSatinrichu 
Hi Sears Team,

Dont know why is so frequent issues are laid for every order. I ordered # 808182667 yesterday and have been waiting for store pick up email. I contacted Customer Service for price match in mean time and second response stated order is canceled. I do not see any status on site or email. Whats going wrong now? 
TawanakagTawanakag 
I placed an order online for a mattress set using a $200 gift card that was given to me as a wedding present.  Not even 10 minutes after placing this order online I realized I ordered the wrong set. I immediately called  online support to explain the situation. The rep took it upon himself to cancel the whole transaction and informed me that they couldn't do anything else and I will be receiving my gift card refund in mail 7-10 business. I just wanted to change from one mattress to another! Very dissatisfied and disgusted with the lack of help received as well as rudeness. How is this fair?
phaedra0924phaedra0924 
I did some product reviews months ago and have not yet gotten my points for them! Can someone help me out please?
GardenTractorManGardenTractorMan 
During my last visit to a local Sears store I found some of the Craftsman fuel Madgolfer had mentioned in another discussion.  What I did not realize was the Craftsman fuel is available in several different types.  So far I have found Craftsman 40:1 2-Cycle Fuel Mix, Craftsman 50:1 2-Cycle Fuel Mix, and Craftsman High Performance Pure 4-Cycle Fuel.

Fuel

As I looked over the floor model leaf blower I wanted to buy I noticed the fuel cap had "40:1" written on it, and it had a 2-cycle engine.  I decided to listen to Madgolfer's tip and bought a 32 ounce can of the Craftsman 40:1 2-Cycle Fuel Mix.  It didn't have any ethanol in it either. 

Leaf Blower


When I read some of the product reviews some people had mentioned how their engine seized after a short period of time.  Another review mentioned something about them using 50:1 premix fuel even thought the blower required the 40:1 premix.  I don't think these people were given any warranty service because they improperly fueled their blowers.

Anyway, I bought my leaf blower and fuel.  When I got home I assembled the blower and filled it with some of the Craftsman fuel.  It took a few tries to get the engine pumping fuel but it started up.  After the engine ran the first time it started much easier the other times I used the blower.

I know I have only used the new blower and Craftsman fuel twice today but they seem to be working okay.  There should not be a worry about gasoline with ethanol causing any problems in the future.  The Craftsman fuel is kind of pricey at $6.49 for 32 ounces but it is really convenient when you need a leaf blower in a hurry.

I could not find pictures of the 40:1 and 50:1 fuel on Sears.com yet but I did find it in my local Sears store.  Only the picture of the 4 cycle fuel was available.  You have to make sure you know what type of engine you have (2-cycle or 4-cycle) and what fuel/oil ratio (40:1 or 50:1) your engine requires to properly operate it or you might damage your engine.

Have any of you other people used the Craftsman fuel yet?  Can you run the 4-cycle version of the fuel in a riding mower?  What do you think of the Craftsman fuel?    
cahaefelicahaefeli 
I have old photo's takean at Sears Portrait Studio.  I would like to print some of them.  What is the copywrite law for portraits taken at Sears Portrait Studio?  Can I take them to a photo printing store and get pictures printed of them? If I can't, can I get some prints from you? If I can, can I get it in writing so the photo printing store will print them for me? How old do the photo's need to be before the copyright law is no longer in effect? Thank you
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