Unfortunately, due to mostly applying for a Sears credit card, I was unable to order a yard tractor. The reason I applied for the credit card was due to the promotion to get 5% discount. After I applied I got a message I needed to contact Sears Card New Accounts Processing Center with the reference number the gave me. After calling the center around 20 times on Fri and Sat, and getting the message due to high call volumes please call back later, I finally got a rep who after verifying my cell number, approved my credit card. The rep proceeded to tell me since my application was stopped, I could no longer get the promotion. So, due to these frustations I decided to take a break and continue this the next day. Today, I was rewarded by the price increasing over $100, on top of missing the 5% discount. Anybody have similar Sears Credit card promotion issues?
Got technician number 4 last Tuesday to fix the same problem we are having couple of months now (not dispencing water). He insulated some tubes inside the fridge. Still the fridge doesn't dispence water. I called Sears to initiate an exchange. They couldn't do it (because the 1st technician didn't do anything to the fridge). I schedule an other repair for 12/09. Now does any of these make sense. Why would Sears refuse to exchange the fridge and keep paying 5 technicians and the parts they ordered? I, really, have no clue.
I wanted to file a complaint as I bought a mattress set on 11/16/15 and delivery was scheduled for 11/21 and on 11/20 I got a call and due to some vendor issue it was reschedule for 11/21. On 11/21 when I called to reconfirm time I was informed that I bought an oven and delivery need to be rescheduled again. I visited Crabtree Sears Store (Raleigh NC) and talked to the sales guy (Ted). He called customer support and then lady told me that I will get delivery for sure on 11/25. However, now I got a SMS on my mobile number that my delivery is rescheduled for 12/1.
Please contact me and as soon as possible as it is very absurd as if Sears has serious issue related to supply chain and unprofessional way of doing business.
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