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LswarnLswarn 
Good Afternoon,
 
I am writing to you because my grandmother has recently passed. She was an amazing woman. While talking to my Aunt, she mentioned that my grandmother had petitioned the Sears Company, back then called Sears and Roebuck, to sell black doll babies sometime in the 60s or 70s in Washington DC. It would be of a great help if you find any information concerning this. Thanks!!
 
Tooney367Tooney367 
Hello,  I am very frustrated as I have a Kenmore Elite dryer model 796.82198900 and it has ruined so many clothes.  The lint filter does not stay properly seated in the housing; it slowly pops up and snags drawstrings, belt loops, straps, and various edges of clothing, creating a tightly tangled mess, often resulting in a trashed garment.  I have seen hundreds of similar posts on this site, some mentioning a recall of the filter and housing, but Sears tech support says no recall exists for my exact model. 

Sears has already replaced my filter once but the problem has continued to happen.  It makes sense that a true repair of this problem would involve a different filter AND housing.  I just want my problem to be fixed and I don't want to sink more money into the dryer, considering the money wasted on so many ruined clothes.

How is Sears going to take care of my problem?
Michigan21Michigan21 
My layaway was cancelled because my payment was1.66 short. By me not having my receipt with me at the time of payment I didn't notice it. A manager took my payment and when I looked at the bottom of the receipt I seen 1.66 and I questioned her about it. She told me that was not my balance and I left the store not realizing this was a past amount due! So the following week I went to pay my balance off and pick up my lawn mower to find out it was cancelled!! The manager was definitely incompetent because she didn't recognize the 1.66 was pass due! I would have paid it had I known! Now I'm being charged 15.00 for the cancellation!!! This is unexceptable and I should be refunded all my money except the 5.00 layaway fee. I WILL NEVER SHOP AT SEARS AGAIN!!!!!!! 
JoAKJoAK 
I bought a refrigerator and was supposed to have it delivered last Friday. I had the water guy here to hook it up, took the day off so I could be here. Got a call at 8:00 pm saying it wasn't on the truck and I wouldn't be able to get it until the following Friday because they forgot to put it on. I have never filed the 4 food loss claims because of the lemon that I bought, I missed an entire day of work, and had to pay the water guy, not one person answers the phone in the in the Minot, ND store. It's like a dead store or it's closed. I asked the guy that called if they could deliver the following Monday. He said, no, they only delivery to my area is on Friday's. If Sears had to pay for these issues maybe they would have better service and be more on the ball to get things fixed. Competition is only getting stiffer; wouldn't you think Sears would continue to get better. I cannot believe the poor service. I'm out over $2,000.00 dollars, not including the cost of the fridge. And Sears is out nothing. How unfair is that?!?!  I was told by the Sears store in Minot, ND that the office lady doesn't like answering the phone
TelleTelle 
My appoint time went from 8am-noon; 12:30pm-2:30pm; 2:30pm-4:30pm; 4:30pm-6pm. I called yesterday three times to find out when the repair person was coming. The repairman called me at 7:16pm to say he was running behind and could not make it and for me to reschedule .  I am extremely upset. A day of work loss, no repair and when I ask to speak to a supervisor I don't get connected. They offer me a $20 gift card and say Dispatch will call me within 24 hours to schedule an appointment because there is no one servicing my area in Brooklyn anytime soon. I want to be compensated for my loss of a day's pay and an appointment for this coming Saturday.  Please assist. Thank you. 
EbvtEbvt 
My wall unit works but my remotes and keyless does not. I bought a new remote #30498. It won't program either.
fishinbillfishinbill 
I have had my $3000.00 riding mower for a couple of years and have had a couple of things break and Sears has sent someone out and repaired with no problems until May 2016. My deck had several bearings locked up and the belt broken and a very loud clanging noise coming from under the engine area. After a 2 week wait the tech came out surveyed the problem but had no parts for repair. Since then the techs have been out 4 more times with a 2 week wait at EVERY visit. The parts were again suppose to be in in July and here I am waiting at the last of August. Does anyone realize that it broke at the beginning of summer and MAY get repaired before the snow starts? I have had to pay $75 each time I had to have my lawn mowed all summer for a total of 6 times and that just does not add up to saving money after spending $3000.00 for a mower to take care of my lawn that I cannot use! Nobody should have to go through what I have this summer dealing with Sears and being treated as badly as I have by this company! I need the thing repaired or a refund for the purchase! I am so upset over this that I am considering contacting my attorney and suing sears for my money back! They have definately NOT lived up to their warranty!!!
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