Question?
Error
This content is not currently supported on this browser.
remerrillremerrill 
A $1,000+ Kenmore Elite dishwasher I purchased from Sears is under warranty and Sears is unable to repair it after 5+ weeks and three servcie visits.  Technician is great, Sears just can't seem to get parts, and Sears management tells me a different story every time I called.  I have called the service escalation team, and have just gotten a supervisor with a negative attitude, Myra #401066, who exemplifies everything that is wrong with Sears, and why they will likely no longer be in business in a few short years.  Myra is long on excuses and short on action.  She ought to work for the current White House administration instead of being in a customer service role.

I have been a loyal Sears customer for over 43 years, having bought tens of thousands of dollars of merchandise and services over that timeframe.  I have built a new home, have bought a couple of Sears refrigerators, a Sears dishwasher, laundry appliances, garage door openers, you name it!  I used to work for Sears headquarters many years ago, and still buy from Sears, because I hate to see what was once an icon of good customer service go away.  But I am pretty much done after this.  This failed, in-warranty Kenmore "Elite" dishwasher caused $17,000 of water damage to my new home, and Sears is unable or unwilling to even repair the dishwasher in a timely manner (have been waiting 5 and a half weeks for repairs to be completed).  Caveat Emptor!!

If Sears Cares, it will resolve this problem immediately and compensate me for my inconvenience.
JulieJulie (Community)  
Sears is ranked #8, up six spots from last year,  in this poll of more than 6,000 shoppers!  What a huge accomplishment and testament to our mission to put our members first!

Click here (http://www.forbes.com/sites/forbesinsights/2015/03/30/l-l-bean-boots-amazon-com-from-customer-service-champion-pedestal/) to view this fantastic Forbes article.


 
KraylewisKraylewis 
Clothes/linens caught on filter have torn. 
Very disappointed!!!
Out hundreds of dollars in clothing/linens.
Unfortunate to learn Kenmore has not issued a recall!
It appears the issue has plagued multiple consumers. 
What is ACCOUNTABILITY??
Satisfaction guaranteed??
Consumers naturally blame themselves first and problem solve. 

How will Kenmore resolve the issue?

 
ziwukimziwukim 
Hello, I was trying to return one product which I ordered from online store. At the final step of the return processes, I had to print out a return label on a box (for UPS) as well as a return receipt (for return credit processing). However, the return label did not show up properly. Once I closed the window and reopen to print it out again, I could not find where they are. Can you please let me know how to re-print return label as well as return receipt?
montrlammontrlam 
Kenmore Elite Trio refrigerator 795.79753 The "ice room" door is frozen shut. Need help in unfreezing the latch.
CathydesCathydes 
On March 14 I called to arrange for a repair on my washing machine.  After purchasing a home warranty plan, I was advised the next available appointment was March 21.  The repair person looked at my machine, went out to her truck across the street and called me from there to tell me parts would need to be ordered.  I then had to walk out to her truck and stand in the street for over 5 minutes while she processed my payment.  She made an appointment for April 1 to do the repair.

I had only received one part, so yesterday I called to see if I might have misunderstood the repair tech and only one part was to be sent.  I was advised that the second part was on backorder and would be shipped on March 31.  When I questioned if it would be here in time for my April 1 appointment, I was advised it probably would not and rescheduled to April 4.  I asked if someone could contact me to confirm the part shipped and was told I would need to call back in.  

Today I called and was told the part had not shipped as of yet and might not do so until tomorrow.  They said it could not expedited to ensure it would be here by Friday, even though it had not yet shipped, because it was not ordered as an "emergency" by the tech.  
 
I asked if it would be here in time for my April 4 appt and was told they could not guarantee it.  After over one hour on the phone and speaking to 4 different people I was advised there was nothing they could do.  If the part shipped and was delivered by Friday the repair could be done Sat, if not it would need to be rescheduled for next week.

I went with Sears because I have used them in the past and have been very satisfied.  Unfortunately I no longer am. 

 
difficult_timedifficult_time 
My recent experience with Sears repair has been the worst.  I have an LG washer that began having problems in early February.  After Sears sent out a service man, in mid February he ordered the parts that my machine required.  I also scheduled an appointment to have it fixed, the following week.  I found out a few days later that my washer was going to be covered under an LG warranty.  I contacted Sears.  They informed me that I would have to cancel my already scheduled repair, and send back the parts that were already sent to my house through Sears recovery. Upon sending back the parts, Sears sent another repair man to my house to order the same parts that were just returned to them.  The service man refused to even open up his computer during this visit for he would have to charge me another $79 fee.  While the service man was at my home he contacted someone, I'm assuming from Sears to determine how he would handle this case.  The parts were eventually ordered from the previous order form.    They arrived on Tuesday March 24th.  I contacted Sears as instructed to schedule my repair appointment.  I was informed that it would take place Friday March 27th.  When the repairman did not show up, I contacted Sears again and was told that my appointment was never scheduled for Friday but for Monday March 29th.  As I waited all day for the repairman again, I called at around 3pm to confirm that he was infact coming, the lady that I spoke to informed me that he was in route to my home and should arrive there shortly.  At 5:30 I called again and was now informed that my appointment has been rescheduled for April 8th, because I had called and cancelled this appointment. Which I did not.   I am just wondering what I have to do to get this washer fixed. I am a family of 5 who has been traveling to the laundry mat 3 times a week for almost two months.  I am very upset with this situation, and  would never recommend to anyone to purchase an appliance from Sears, for the repair department is not equipped to handle service calls, scheduling practices or repair service to their customers.  I would like someone at Sears head quarters to review these practices and try to come up with a better solution for your customers, because this is no way to treat them. 
clara.mcmahon.morganclara.mcmahon.morgan 
I have a Kenmore Elite refrigerator Model 106.51143111. Changed the water fliter & water is coming out fine after some air in the line puffed out. However, the ice maker is no longer making ice. Icemaker is definitely turned on. Ideas?
SatinrichuSatinrichu 
Hi Sears Team,

Dont know why is so frequent issues are laid for every order. I ordered # 808182667 yesterday and have been waiting for store pick up email. I contacted Customer Service for price match in mean time and second response stated order is canceled. I do not see any status on site or email. Whats going wrong now? 
  • Discussion Categories

  • Most Active Members

  • madgolfer
    • 2
      posts &
      comments
    • 0
      comments
      received
    • 0
      likes
      received
  • SHC-MichaelM
    • 0
      posts &
      comments
    • 0
      comments
      received
    • 0
      likes
      received
  • peachy5051
    • 0
      posts &
      comments
    • 0
      comments
      received
    • 0
      likes
      received
  • caoyu0330
    • 0
      posts &
      comments
    • 0
      comments
      received
    • 0
      likes
      received
  • vipchenyingsoft
    • 0
      posts &
      comments
    • 0
      comments
      received
    • 0
      likes
      received

Recent Activity

  1. SHC Ron-Expert
    How to Replace a Window
    Whether replacing a broken one or completing a simple upgrade, you can actually replace a window in ...
  2. remerrill
    Sears is in Breach of Warranty on Kenmore Elite Dishwasher
    A $1,000+ Kenmore Elite dishwasher I purchased from Sears is under warranty and Sears is unable to r...
  3. SHC-JulieK
    Sears has been named one of the Top 10 Customer Service Champions by Prosper Insights & Analytics!
    Sears is ranked #8, up six spots from last year,  in this poll of more than 6,000 shoppers!  What a ...
  4. Kraylewis
    Kenmore connect filter priblem
    Clothes/linens caught on filter have torn. <br>Very disappointed!!!<br>Out hundreds of dollars in cl...
  5. ziwukim
    How to reprint return label?
    Hello, I was trying to return one product which I ordered from online store. At the final step of th...
  6. labwoman
    Deficient part and illegally forcing customers to use Sears service
    Our Kenmore washer made horrendous noises. When disassembled, we discovered the aluminum “spiderâ...
  7. Cathydes
    Where do I register a complaint about a washing machine repair?
    On March 14 I called to arrange for a repair on my washing machine.  After purchasing a home warrant...
  8. Satinrichu
    Order # 808182667
    Hi Sears Team,<br><br>Dont know why is so frequent issues are laid for every order. I ordered # 8081...
  9. montrlam
    Kenmore Elite refrigerator 795.79753
    Kenmore Elite Trio refrigerator 795.79753 The &quot;ice room&quot; door is frozen shut. Need help in...
  10. SHC-ScottD
    How to Fix a Garbage Disposal
    If you have a garbage disposal in your sink, you know how convenient it can be not to worry about sm...