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manniesmmanniesm 
795.77564600  Kenmore(LG) Trio.  5-6 weeks ago, food in the refrigerator portion began to freeze. Turns out that the damper that lets cold air in from the freezer will not close.  A  repairman changed  the temperature sensor (part #6500JB2002T), which I later found to be as specified by your Parts Direct, but a day later, the problem was not corrected.  He then changed the control board, but that didn't work.  He called LG, who told him that they had a different number for the sensor, but if that doesn't work, we are stumped.  When the damper is closed manually, the controls open it again.
 
barbwestbrookbarbwestbrook 
About a week ago the water cut down to a trickle out of the door and the icemaker cubes have become 1/3 normal size.  it appears that proper water flow is not occuring to the ice maker or the door water dispenser.  I have replaced the filter.  I have removed the door switch on the upper left side and made sure it was in tact.  Any ideas??
nevavgvnevavgv 
Hi,

It's been already 3 months since I wrote 46 reviews, from where 43 were approved, but I only got rewarded for 3 of them (meaning I only got 3000 points). Why are not the other points from the other reviews in my account yet?

I've been emailing Shopyourway first, then they transfered me to Sears, then they told me to go to shopyourway again, then told me that I have to wait 10 weeks to see the points on my account, after those 10 weeks I contact Shopyourway again and they told me to contact Sears community thu this site, I think I've had enough emailing don't you think?
 
lafontainelafontaine 
As I said to my Sears Member Experience Manager, there's always a light in the darkness of any day.  Just need to be found. I appreciate the help they give my with my range order.  The range is now installed at home.  Yes I feel dissapoint at first, and I feel I can tell why, so please Julie take note:  

I work with computer systems and I now problems arrise with them. But the main problem withing the Sears system is the fail of communication and the fail to give the first line of customer service the power to make decisions, like send a better equipment for the one that do not arrive, giving a precheck guide to the people that need a equipment instalation, ect.

A main one, theres a lack of consistency on the refunds information, that cause bad impression.  Customer Service need to stop telling people that is 2-3 bussiness day when it cab be about withing a week.  Why, people forget that is BANKs bussiness day, not Sears.  Banks, can take 3-5 days to post any refund. If I call to Customers Service at 6:30PM during the week, means that Sears lost for that day any bank window for the refund.  So make advise on the communication.

For mySears website, it is a helpful way to get in contact to the Sears Member Experience Team, but for some reason I had to make a lot of searchs on the internet to found about it.  I called the regular customer service, also went to the store, none of them know about it.  You need to make it more available to the people in a easy way.

For now, thanks for the help your team give me.  Customers, have a little more patience...
navu.purbanavu.purba 
Hello
This is to bring into your kind notice that customer like me who are regular shopper of sears because of your services and quality products.But this time i am very much disappointed with both ,your services and quality of product.Like anyother homemaker i always dreamed about fine cookware for my kitchen and finally i got it .Its Rachael RayCucina Hard anodized cookware which looks fabulous.But unfortunately after a week i have noticed that there are burning marks on the bottom of two of my pans.
Certainly i droped an email to your customer care but instead of providing me the solution they offer me $30 as a courtesy ,but i want the value of the money i have paid$140. Does 30 dollar credit resolve issue i am seeing with product
Best Answer chosen by navu.purba
LaurenSHCLaurenSHC
Hello again, navu.purba -- 

We defnitely value your loyalty and we're disappointed to hear that the cookware you ordered did not live up to your expectations. We would be glad to take a closer look at your order and see what options we have at making things right. We have contacted the email address on file and look forward to speaking with you further. 

Thank you for stopping by the Community today!
JulieJulie (Community)  
Do you have a camera, or do you use your phone?  Right now, I only use my phone, which is actually really convenient.  I have it with me most times, and feel like I get some really great spur-of-the-moment pictures that I would not ordinarily take. 

I am thinking of splurging and buying a DSLR camera for my husband's birthday present.  We used to have one years ago, but it became outdated and we haven't upgraded since we both have phones with cameras.  They do take amazing pictures and would be nice to have on vacations or for our kid's sporting events.

Do you have a camera separate from your phone?  If so, what kind?  Do you own a DSLR camera?

Thanks for sharing your thoughts with me!
 
Sassy125125Sassy125125 
Just wanted to give an update on my missing point situation. I was informed that some how my reviews didn't linked with there system and that's why I have yet to receive my points.. The representative was some what helpful but once it was all said and done they were able to locate my reviews and award my points but conviently I missed the cut off date for point disbursement and I'd have to wait till at least the 3/3/15. I'm sorry I waited so long to reach out Sears/Kmart I didn't know I had to contact you to inquire on points you owe me!! And to show your great customer service after your error I'm told I have to wait even longer for points you never had any intention on awarding me!! This is the 2nd time this has happen so I know the customer service rep telling me I have to wait for another disbursement date is total BS. But they have no problem posting my reviews.. Don't do product reviews for points it's a total scam.. 
ryanryan 
I bought this saw (don't have the model handy but it's essentially this: 315.220100) used about a year ago and stuck it in a corner of my workshop/garage. I've had to move it around to get to other things and as a result, the unit got out of alignment.  I have successfully realigned and tightened everything and the saw now cuts straight, true and has no wobble.  

My question has to do with the carriage auto-return assembly (called the clutch and cable in the parrts lists).  This saw has the clutch, motor, etc. intact but there's no cable attached to the motor carriage to perform the auto-return (or retract).   I have purchased the cable and have tried to re-assemble but do not know the procedure for getting the spring rewround and then getting the cable installed.  

Can anyone provide assistance here?  The manual does not address this issue (to the best of my knowledge).

Regards,

Ryan 
sgismondosgismondo 
I have a Sears Elite built in oven that shuts itself off permanently ( F0 error code).  I replaced the control panel and  oven operated for 30 seconds and the code came back ( oven shut off permanently). Anyone have  ideas as to how I can find this short? 
 
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