Waiting for more than a month to repair our Kenmore refrigerator. Finally got parts ordered...they arrived, now trying to change an appt that is far off into June 15th... and the online reschedule feauture gives an error when trying to change appt. called 800# ..they see the same thing as me , error message ...how is that possible !!!!??? we are living out of 2 coolers in our kithcen floor , this is the worst customer service experience Ive ever had. The whole week of June 8t is available to make an appt but error message wont confim appt. Is there a website technical support dept that can help me and your employees???
I ordered a washing machine last week and selected a delivery date and time in the morning before I left for work. Tonight I got an automated call with a time in the late afternoon ann NO OPTION to talk to someone since the time was not possible for me. I looked up the order online and while there was an option to reschedule, it was not possible for my order but said I needed to call a phone number. I called and was made to wait over an hour on hold, and then told there was no option to get my original delivery time back, and there earliest date I could get my washer delivered was 3 days later with no guaranteed time, and there was no way to speak to a supervisor. How can I escalate this issue as I am sure that this is not how Sears treats their customers?
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