You will be charged $69.99 for home delivery of appliance if you buy at a retail store in Seattle even though free delivery is promoted online. Could have bought it on my iPhone while chatting with salesperson and saved $70.
I ordered my headphones from Kmart site on 2/2/2016. I wanted to pick them from store so I had a chat conversation with the representative. He DID confirmed that my item is available in the store from where I wanted to pick it up. He asked me if I wanted to place the order myself or I want him to place it for me. I told him that I'll place the order. 2 hours after placing my order, I received an email saying that my order has been cancelled since it's not available in the store I selected. So, I called customer support and spoke with a rep and her supervisor but they were not helpful. I tried a chat and she told me to ship it home. I did that and I SELECTED 2 DAY Shipping option (Shop Your Way option) which as per the lady I should be receiving my item within 2 BUSINESS DAYS. After placing the order, I got an email on 2/2/2016 saying "WOO HOO!! WE JUST SHIPPED YOUR ORDER:" with tracking # (If you have really shipped the order, then why it's not showing on UPS site (status as per 2/10/2016), stop sending FALSE information to customers and kindly improve your services and communications). AFTER 6 DAYS, there was no update on UPS site about my order, I AGAIN had a chat with the representative and he told me he will check with the back office and will update me within 24 hours. It's been 9 DAYS now and I HAVEN'T RECEIVED MY ORDER YET......This is the worst customer service I have seen till now.....I do lot of online shopping and never faced such issues. It seems whenever one contacts Kmart, they always says what one wants to hear to feel better and hope they'll get the item on time BUT ALL THEY DO is LIE.
Please let me know if you're really going to send this item or not !!!! It was a gift for someone and wanted this item before 2/13/2016.
P.S...Based on my experience with Kmart till now, I'm not positive if my issue will be resolved on time or not !!!!
How do I contact the CEO to explain him how Sears is messed up? I refuse to talk to anyone else at this point, I do not want anyone to loose their jobs but SYSTEMS DO NOT HELP your own people.... either the CEO or the Continous Improvement Officer... your own people told me to take my business somewere else.... I WANT TO HELP YOU, I do not want to expend more time of the 300 miles I drove to fix your mistakes or to waste more time over the 12-16 hrs I already spend on the phone waiting and trying to talk to someone with some authority to fix problems
I heard the tool factory moved its operations in Texas and Arkansas to South Carolina. Can you tell if they have completed the move and if it has had a negative effect on keeping Sears stores stocked with tools?
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