I have a Kenmore HE which is covered under a extended protection warranty. It developed problems and I have been unable to use it to complete a wash cycle through rinse since mid March. I have been dealing with multiple service calls - they have replace 3 control panels, and several other parts - there has been 6 visits to my house to try to fix it. It is still doing the same thing. Last night, the technician finally said it was unrepairable and submitted it for replacement (something that is part of the protection plan). This morning, I was told that the request was denied. One - because he did not call his supervisor from the house before submitting the claim and then 2nd because "there have only been 2 completed service calls"
They have been out at least 6 times to my house - they are saying they should try replacing the control panel again. Why would this work, when it hasn't worked the last 3 times.
Their idea of compensation for my time lost from work to be there for the service calls, the lack of a washing machine for over 2 months and my frustration is $50 - to go towards using a laundromat - We do not even have them around where I live. I have do to laundry at a friends house which Sear's is still making me wait around for the to figure out my washer is non repairable.
They have put more money and time into trying to service this washer that what replacing it would cost.
How many times do we have to wait '24-48 hours' for a product to be installed? On January...