We made an order on line in July 18, 2016 and SEARS told us: your delivery date is July 27, 2016 7am - 9pm. The day after we received an email from SEARS because our payment was not authorized, we change our address. So, the day after - July 20, we called SEARS and our credit card and everything was fixed. But SEARS gave us another order number and said: your delivery date will be the same - July 27 - 7am - 9pm. Today, July 27, we called SEARS to know about our delivery and they said that our delivery date is August 6!!!!!! We moved to a new house last weekend because SEARS said that they should delivery our appliances in July 27. My husband has medicine that needs refrigerator, we are buying ice every day. We think this is disrespectful.
Over the last two month my refridgerator has not defrosted and therefore no cool air is going to the refrigerator portion. I have had a tech out 4 times they never have the part on the truck. I have been without a refridgerator for two months. This is the worst customer service i have ever had on anything I have ever bought. I used to buy all of my appliances from sears. I bought a washer that always goes out of balance and had to have that fixed as well. Is this the new norm for Sears?
I went into the store to purchase a fridge and opened a sears credit card. I was approved for $500 on July5th. I put $365 of my own money towards the fridge that cost about a little over $800. I called a day later and decided i didn't want the fridge after all. Sears went ahead and canceled my order and told me that they will refund my sears card and refund the diffrence i paid to my debit card. A week later, i called because i notice my refund wasnt issued to my bank account and come to find out the entire refund went to the sears credit card (why on earth would you refund a debit transaction of my own money into a sears credit card)? The sears told me that she will trasfer $365 that i paid bank into my bank account. I gave her my bank account information. Its pushing almost a month now and sears has yet to refund me my money. I called today and was notified that i was only getting $38.00 for a refund!!!!! i was so upset that i had to explain the entire story all over again. The supervisor told me that she sees a pending deposit back into my account but i dont beleive that at all because this is the same story the sears rep will give you to keep your money. Lets see how long it will take them to come up with another lie!
I HAVE WARNED ALL MY FRIENDS AND FAMILY ABOUT SEARS. PLEASE DO NOT LET SEARS TAKE YOU AS A VICTIM AND AVOID SEARS AT ALL COST. I WILL NEVER SHOP HERE AGAIN AND WILL BE CLOSING MY SEARS CREDIT CARD. I WILL ALSO MAKE IT A GOAL OF MINE TO WALK AROUND THE SEARS STORE AND TELL CUSTOMERS ABOUT MY EXPIERENCE AND HOPEFULLY NO ONE HAS TO GO THROUGH THIS HORRIBLE EXPERIENCE.
I HAVE FILED A COMPLAINT WITH THE BBB AND I HOPE THEY CAN HELP ME. FYI GOOGLE "SEARS TAKING FOREVER TO REFUND" AND YOU WILL SEE HOW MANY PEOPLE ARE GOING THROUGH THIS. SEARS DOESNT CARE ABOUT THEIR CUSTOMERS AT ALL. THIS COMPANY NEEDS TO BE SHUT DOWN!
Went to my local Sears store to purchase two items. Was told they would order it through Sears.com so I would get the better price and I could still pick it up at the back doors in five minutes. Well after waiting over 90 minutes and watching the sales clerk scratch his head I left. Apparently they could see and touch my item, but the Sears.com system would not allow them to release it and no one knew how to fix it. They asked me to wait or return in a few days and hopefully the system would "catch up". What a waste of my time. Never did a manager come out to explain or appologize for the five minutes becoming 90 minutes and me leaving without my products. I asked the employee to cancel my order and he said I had to call Sears.com to do that, and he provided the phone number and the order number. Today I see that the charges for the products did go through on my VISA card. I called Sears.com, and they had no record of my order. When looking deeper, they said they see the order but it needs to be canceled at the store. OMG! How can an organization with such little regard for their customers stay in business! Julie L. at Sears Green Bay, step it up or get into a career that doesn't deal with consumers! I already wasted 90 minutes at their store, 45 minutes of drive time, 20 minutes on a phone call with customer service and now they want me to go baack to the store to get this order canceled. I will have invested over 3 1/2 hours in my attempt to purchase something and now the additional time to cancel the order. They are aweful! why didn't I just go to Home Depot!
Your phone agents were polite, but your system is set up so they can't really help resolve any complaints. I have a Fisher Paykel dishwasher that's been broken 6 out of the last 12 months (model dd24dcw6v2), and you have no way to get help out on a contract. You send out a parade of people who have never worked on a Fisher Paykel dishwasher and order different parts each time them come out since they've never worked on this machine before. Your subcontrator for this last breakage is beyond pathetic. These subcontrators can't even get parts ordered, and I know they're available because I called the manufacturer. I have the parts numbers from them. It's about $100 in parts, and the proper repair guy is $95/hr.They said I should try contacting you again because at this point you may have broken something that will be an expensive repair. I can't get in to your contracting group to get you to hire tIhe guy in the area who works on these machines. It would save money on your end, and frustration and hating you on my part. Had to set up yet another appt with another Sears tech which will end up with some guy who doesn't know what he's doing saying he'll have to order parts and adding yet another month for repairs at least. You are refusing replacement saying that as long as these clueless guys say they're ordering parts you don't care how long this goes on. I've had 8 techs out in the last year. One finally got it running about six months ago, but it died again with the same problem. I'm not kidding when I say it's been down 6 of the last 12 months. I know I'll never get any response to this. Your warranty service is a joke.
I am a Disabled OEF Combat Veteran who bought a washing machine ($600) from a Sears Outlet store less than 6 months ago and it broke 2 weeks ago. Im not going to even get into the trouble I had getting the washer delivered.
We called Sears as we have a warranty and they set someone up to come out ( a rude, disrespectful, condecending @ss) who showed up over 2 hours late for the scheduled window (didnt call to inform). Once the "repair man" got downstairs he saw seepage coming through the wall (on opposite side of the house) and said "ummm water and electricity don't mix".... Really? like the water that runs inside this machine? he took a panel off and actually stated that the washer was shot "rusting out" (remember, ive owned less than 6 months). After repair man tried saying that Sears was not going to warranty the repairs and continued to be rude we asked him to leave. Called Customer Service back to complain and request a senior repair technician which they set up for last week. On the day this supposed Senoir Repair Technician was to come out they never called, and never showed for their repair window. 2 days later we missed a call (an automated call asking that we call back and reschedule our repair...
1. I do not have the ability to continue taking off work to wait for either a rude person or for no one to show.
2. I do not feel that anyone should be treated this way not to mention a veteran, but apparently Sears doesnt care about that.
3. Im about to reach out to my contacts a FOX News Chicago and let the media know just exactly how Sears does business and how trhey treat veterans.
Below is what I am going to post to consumers b/c I was not treated as a valued customer. I buy ALL MY PARTS with Sears and come to find out you don't have the lowest price as the rep said. I've never had to compare with Sears b/c anytime i would order parts I would have the rep thank me for being a great customer etc and say here's a better price. The rep acknowledged a better price with swisher and said oh I see sorry we can do another 5% etc. then he had the nerve to tell me you used $12 in points. YES POINTS I EARNED BY SPENDING MONEY. I am DONE WITH SEARS!!! DO NOT BUY PARTS FROM SEARS. They are OVERPRICED AND ARE TAKING YOUR MONEY!!!! I orders parts for my mower and the total with Sears was 174.65 and with Swisher 92.07 and that's without a coupon. RUN, they say they offer the best price......********!!!! A washer through the company .54 cents and SEARS 3.99!! DONE doing business with Sears!!!
The My Sears Community is here to help our members. If you have
, our experts and support staff are here to answer them. Dig a little deeper and find helpful
projects based on your questions. Don’t see what you need? Share your feedback in the
section. We want to hear from you!